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 William Hill » Service Test  WOSB Rating : 10
6   William Hill » Service Test
William Hill Rating Summary
Service Test Rating 6
Response Time Rating 5
Quality Rating 7
Number of Service Test Conducted 17
Average Response Time 2155 Minutes
Average Quality 54.1%
Percent of Response Test Answered 0.882352941176
Phone Nr. 00800 3551 3551
Fax Nr. -
Email Customer Service Online Formula
Live Chat Yes
Opening Hours 0
Last Update 25. November 2013
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William Hill Sports Observations
Date Response Time Response Rating Service Quality Quality Rating Test Rating Data
28. January 2013 No Response - - - - Details
28. February 2013 19 Mintues 9 1 10 10 Details
29. March 2013 34 Mintues 8 0.8 8 9 Details
16. April 2013 75 Mintues 7 0.2 1 3 Details
29. May 2013 753 Mintues 2 1 9 5 Details
31. July 2013 356 Mintues 2 0 1 1 Details
23. August 2013 202 Mintues 4 0.4 3 2 Details
30. September 2013 560 Mintues 2 0 1 1 Details
28. October 2013 No Response - - - - Details
25. November 2013 48 Mintues 7 0.2 2 3 Details
Questions and answers for test send to William Hill on 25. November 2013
WOSB Questions William Hill Answers Quality
Question 1: I'm looking for a new bookie and was wondering if you could give me some info, that makes sure my money is safe. Do you have some kind of guarantee that they are safe no matter what? Answer 1: Wherever necessary our website is SSL protected. You may notice that, on logging in, the padlock appears for a few seconds and then disappears. This is a switch to SSL to encrypt and send your username and password and verify them. Once confirmed, the site loses the padlock to allow a faster site for browsing as this is essential to the business and to our clients. At no time are client details potentially at risk. To keep you logged in on the site a cookie is placed on your computer. If your computer does not allow cookies then you will be constantly asked to log in and will not get a bet placed. Whenever you reach the deposit or withdrawal pages on the site, once again, the padlock will appear for the time necessary to encrypt and send your data. No full card details are ever sent with deposits or withdrawals as they are stored on our system already and details of each transaction are fully encrypted before being sent. On a further note, when on an SSL secure page of ours (such as the deposit / withdrawal pages) you should be able to right-click with your mouse and click on Properties > Certificates. You should then see our THAWTE security certificate. Thawte is the second largest worldwide website certification authority. Their website is http://www.thawte.com and their involvement with William Hill should provide you with further confidence that William Hill takes security seriously and professionally. Yes
Question 2: Can you also send me you ownership info Answer 2: No
Question 3: and financial statements + Answer 3: No
Question 4: your bookmaker license info? Answer 4: No
Question 5: Would you by any chance be listed on a public stock exchange? Answer 5: No

The rating of this dimension is based on an average rating for each of the following three levels in which a bookmaker offers bets:

  • Number of sports
  • Number of leagues/tournaments
  • Number of bets offered for a event 

Due to differences in bets offered over time for each bookmaker, this rating is based on historic observation for each bookmaker. Read more about rating details in the Rating Guide.

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