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 Ladbrokes » Service Test  WOSB Rating : 10
6   Ladbrokes » Service Test
Ladbrokes Rating Summary
Service Test Rating 6
Response Time Rating 3
Quality Rating 9
Number of Service Test Conducted 17
Average Response Time 2667 Minutes
Average Quality 63.5%
Percent of Response Test Answered 0.941176470588
Phone Nr. 0800 731 6191
Fax Nr. -
Email Customer Service care@ladbrokes.com
Live Chat No
Opening Hours 0
Last Update 25. November 2013
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Ladbrokes Sports Observations
Date Response Time Response Rating Service Quality Quality Rating Test Rating Data
28. January 2013 16 Mintues 10 0.8 6 9 Details
28. February 2013 No Response - - - - Details
29. March 2013 3325 Mintues 1 0.4 2 1 Details
16. April 2013 2016 Mintues 1 1 9 4 Details
29. May 2013 2817 Mintues 1 1 9 5 Details
31. July 2013 2276 Mintues 1 0.6 4 1 Details
23. August 2013 3289 Mintues 1 1 10 6 Details
30. September 2013 469 Mintues 3 1 9 6 Details
28. October 2013 2877 Mintues 1 - 1 Details
25. November 2013 337 Mintues 3 0.2 2 1 Details
Questions and answers for test send to Ladbrokes on 25. November 2013
WOSB Questions Ladbrokes Answers Quality
Question 1: I'm looking for a new bookie and was wondering if you could give me some info, that makes sure my money is safe. Do you have some kind of guarantee that they are safe no matter what? Answer 1: Security and privacy 6.1 We employ security measures to protect your Information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit or credit card information you provide to us, is a priority for us. Data on our secure pages is encrypted using Secure Sockets Layer ("SSL") technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. 6.2 Any personal information which identifies you will be encrypted at all times whilst in transit over the internet. SSL is special protocol that automatically encrypts any information sent by you on our secure pages. Our server then reads the information using a private key. This means that your Information, be it debit or credit card information or any other personal details, is turned into a code that can only be decoded with the private key or password. If your browser is suitably configured, you will receive a warning message when you first access any secure page on the Website. This is simply information to advise you that the Website is protecting your Information. 6.3 Unfortunately, the transmission of Information via the internet is not completely secure. Although Ladbrokes will do its best to protect your Information as described in paragraph 6.2 above, it cannot guarantee the security of any Information that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent. For your own privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us. 6.4 Our Websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy policies/website terms of use and we do not accept any responsibility or liability for these policies. Please check such policies before you submit any Information to them. Yes
Question 2: Can you also send me you ownership info Answer 2: No
Question 3: and financial statements + Answer 3: No
Question 4: your bookmaker license info? Answer 4: No
Question 5: Would you by any chance be listed on a public stock exchange? Answer 5: No

The rating of this dimension is based on an average rating for each of the following three levels in which a bookmaker offers bets:

  • Number of sports
  • Number of leagues/tournaments
  • Number of bets offered for a event 

Due to differences in bets offered over time for each bookmaker, this rating is based on historic observation for each bookmaker. Read more about rating details in the Rating Guide.

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Ladbrokes service test news
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