Questions and answers for test send to Betsson - Sportsbook on 30. July 2012
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: What you have any sign up bonus for the news season?
Answer 1: Currently we do not offer any sportsbook bonus. It is possible that in the future some bonus offer will arise, however at the moment we can not confirm any bonus on the way. You can always check the banners on our sportsbook site.
Yes
Question 2: And what would the terms and conditions be?
Answer 2: As for the rules, together with the offer, you can check the terms and conditions.
Yes
Question 3: I mainly play on football in the English premiership, what would the lower
Answer 3: As for the lower
Yes
Question 4: and upper betting limit be here?
Answer 4: and upper betting limit, this can be changed and it might differ for different types of bets.
Yes
Question 5: Finally would it be a problem using neteller as deposit method?
Answer 5: You will be able to use Neteller to deposit.
Questions and answers for test send to Betsson - Sportsbook on 27. Setember 2012
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: Can you tell me where I can find upcoming live betting events
Answer 1: You can find our upcoming live betting events by clicking 'Sportsbook' tab and then under the tab by clicking 'Live Betting'.
Yes
Question 2: and live stream events which you offer?
Answer 2:
No
Question 3: Further what would your upper
Answer 3: The stake limit varies depending on which sport/market you are betting on and our liabilities for that particular selection. There are a number of factors involved, such as the total money being bet on each side or the importance of the event.
Yes
Question 4: and lower betting limits be?
Answer 4: See question 3
Yes
Question 5: Finally, is it possible to inform me a bit about your owner structure, so that I feel confident that my money is safe..
Answer 5: You can find information about our company structure from this link:
http://about.betsson.com/en/company-information/
Questions and answers for test send to Betsson - Sportsbook on 29. October 2012
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: Can you tell me where I can find a bit more info about your owner status?
Answer 1: See question 2
Yes
Question 2: Are you listed on any stock exchange?
Answer 2: Thank you for your e-mail. Betsson AB is listed on the swedish stock exchange, for more information please check http://betssonab.com/en/
We do offer livebetting and livestreaming, for more information about our license please go to www.betsson.com and check at the bottom of the page.
Yes
Question 3: Im very interested in live betting and live streaming, do you offer live streaming
Answer 3: We do offer livebetting and livestreaming, for more information about our license please go to www.betsson.com and check at the bottom of the page.
Yes
Question 4: and live betting?
Answer 4:
Yes
Question 5: Finally, can you inform me about your betting license - Where is it from?
Questions and answers for test send to Betsson - Sportsbook on 29. November 2012
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: What is opening hours for your service department?
Answer 1: Our customer service department works 24 hours a day and we offer a various range of languages such as.
Danish, Finnish, Swedish, Norwegian, English, Dutch, Portuguese, Latvian, Italian, Spanish, German, Polish and Czech support daily.
These languages are available for phone, email and live chat support during various hours. However, english support is available at all times.
Yes
Question 2: Can you also inform me which different support languages you offer for each of the following?
email support?
Answer 2: See question 1
Yes
Question 3: phone support?
Answer 3: See question 1
Yes
Question 4: live chat support?
Answer 4: See question 1
Yes
Question 5: Finally, can you inform me which countries you exclude to bet on your site?
Answer 5: We try not to exclude anyone to play on our site but it's not possible to own an account due to gaming legislations in various countries. This also include certain products we offer such as Poker.
These are: Italy, Spain, France, Guyane (French Guiana), Reunion, Guadeloupe, Martinique, China, Hong Kong or the U.S.
Questions and answers for test send to Betsson - Sportsbook on 28. January 2013
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: I am looking for a bookmaker with good service, which contact methods do you have?
Answer 1: You can contact us via email support@betsson.com , with chat or with phone in english 24 hours a day and phone number +356 22603000
Yes
Question 2: How long does it take to process a bank deposit
Answer 2: Depending method you use depositing and withdrawing however deposits are processed in 24 hours
Yes
Question 3: and bank withdrawal?
Answer 3: and our payments department process withdraws as well in 24 hours. With withdraws it will take then 1-5 banking days for you bank to register the funds depending what withdrawal method you use. Remember also that you should perform the withdrawal with same method as deposit has been done.
Yes
Question 4: Regarding live betting, what are the betting limits
Answer 4: In Live betting we offer betting exchange. A betting exchange is a market place, where customers can bet against each other instead of against a bookmaker. The software that Betsson has developed aggregates and matches customers bets. All bets are aggregated on an odds basis, meaning that all bets on a certain outcome of an event are presented as one available bet for customers with the opposite view to take in full or in part.
For example: Arsenal v Liverpool; all customers wanting to bet that Arsenal will win at odds of 1.5 are aggregated and presented as one single bet. One customer with the opposite view could simultaneously take all the bets without having to make separate agreements with each one of the customers who backed Arsenal.
At a betting exchange customers bet against each other instead of betting against a bookmaker.
The main customer benefits of using a betting exchange are:
• Better odds
• Possibility to choose your own odds
• Trade your matched bets and make a profit before the event is completed
• Live betting – bet during a game
• Take the bookmakers position (lay position)
• Keep full control
You can choose your own odds, however somebody with the opposite view has to accept your conditions before a bet is matched. Asking for unrealistic odds will result in the bet being not being matched.
Yes
Question 5: and which types of live betting odds do you offer?
Questions and answers for test send to Betsson - Sportsbook on 28. February 2013
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: From where do you have your betting license?
Answer 1: Betsson is a holder of gaming licences in Malta, Malta’s Lotteries and Gaming Authority LGA. We will follow all of their regulations and rules. W
Yes
Question 2: How do that authority help me if we should get into disagreements?
Answer 2: ith any problem we always try to help you best we can, but you can also contact LGA.
Yes
Question 3: How can you guarantee that my money are safe?
Answer 3: Betsson guarantees all payouts, so you can always be sure to receive your winnings. Our money transfers are secured and all information on the Betsson site is encrypted by VeriSign SSL (Secure Socket Layer) and supervised 24 hours a day, 7 days a week. You can find more information about Betsson in here.
Yes
Question 4: Do you have a financial report I could look into before signing up?
Answer 4:
No
Question 5: Do you offer special sign up bonuses for big rollers?
Answer 5: We offer many great bonuses to all players, for special bonuses you can contact our live chat and we will check with our bonus department what we can offer to you.
Questions and answers for test send to Betsson - Sportsbook on 16. April 2013
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: Is it possible both to get a sign up bonus
Answer 1: As regards a sign up bonus, we kindly ask you to specify which promotion you are interested in or enquiring about so we can check and inform you accordingly.
Yes
Question 2: and after that refer my friends and get bonus for them too?
Answer 2: Please note that we do not offer any refer a friend bonus.
Yes
Question 3: Just to be sure, is it possible to deposit with moneybookers
Answer 3: We do offer Moneybookers as a deposit method
Yes
Question 4: and would there be any fee on that?
Answer 4: and there are no fees for deposits or withdrawals.
Yes
Question 5: Do you have live betting on golf?
Answer 5: With regards to your query about golf, please note that we only offer golf events in the pre-match section and not Live.
Questions and answers for test send to Betsson - Sportsbook on 29. May 2013
WOSB Questions
Betsson - Sportsbook Answers
Quality
Question 1: Is it possible to live bet on basketball
Answer 1: We would like to inform you that we do offer basketball on our live betting
Yes
Question 2: and/or watch the live stream basket events at your bookmaker?
Answer 2: but not all of them are live streamed. The offer of basketball matches is changing so we are unable to confirm certain basketball live events at this point.
You may contact us via live chat on our website in order to get recent updated information -
https://www.betsson.com/en/customer-service/
Betsson customer support is availabe 24/7.
Yes
Question 3: Do you offer any form for loyalty program for players who keep deposit and bet at your place?
Answer 3: For more information about our loyalty program kindly click on following link where you can read useful information about our loyalty program and where to collect your points:
https://www.betsson.com/en/customer-service/faq/index.asp
Yes
Question 4: What is the minimum I need to deposit
Answer 4: Deposit via credit card is instant and minimum amount of deposit is EUR 20,00.
You will be also able to withdraw back to your credit card and it can take up to 3 banking days until it reaches your account.
Yes
Question 5: , and how fast is it with credit card?
Answer 5: See answer to question 4
Yes
The rating of this dimension is based on an average rating for each of the following three levels in which a bookmaker offers bets:
Number of sports
Number of leagues/tournaments
Number of bets offered for a event
Due to differences in bets offered over time for each bookmaker, this rating is based on historic observation for each bookmaker. Read more about rating details in the Rating Guide.
Betsson - Sportsbook » Service Test
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