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 Bet365 » Service Test  WOSB Rating : 10
9   Bet365 » Service Test
Bet365 Rating Summary
Service Test Rating 9
Response Time Rating 8
Quality Rating 10
Number of Service Test Conducted 17
Average Response Time 960 Minutes
Average Quality 76.5%
Percent of Response Test Answered 0.941176470588
Phone Nr. 08000 288 365
Fax Nr. 08000 328 832
Email Customer Service support-eng@customerservices365.com
Live Chat Yes
Opening Hours 0
Last Update 25. November 2013
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Bet365 Sports Observations
Date Response Time Response Rating Service Quality Quality Rating Test Rating Data
28. January 2013 76 Mintues 5 0.6 3 3 Details
28. February 2013 1651 Mintues 1 0.8 8 4 Details
29. March 2013 No Response - - - - Details
16. April 2013 1745 Mintues 1 0.8 5 2 Details
29. May 2013 2510 Mintues 1 0.8 6 2 Details
31. July 2013 120 Mintues 5 1 9 8 Details
23. August 2013 1629 Mintues 1 0.8 8 4 Details
30. September 2013 34 Mintues 8 0.8 6 8 Details
28. October 2013 1332 Mintues 2 0.6 5 3 Details
25. November 2013 161 Mintues 5 0.6 5 4 Details
Questions and answers for test send to Bet365 on 25. November 2013
WOSB Questions Bet365 Answers Quality
Question 1: I'm looking for a new bookie and was wondering if you could give me some info, that makes sure my money is safe. Do you have some kind of guarantee that they are safe no matter what? Answer 1: We do also have an 'About Us' section available online, which you can view by choosing 'Help' from the Services area in the top right hand corner of our website. Here you will be able to view more about bet365 as a bookmaker, along with additional information such as 'Security' and our 'Privacy Policy'. Yes
Question 2: Can you also send me you ownership info Answer 2: No
Question 3: and financial statements + Answer 3: No
Question 4: your bookmaker license info? Answer 4: With regards to the questions that you have raised, our licensing information can be located at the bottom of our website for you to view at your own discretion. Yes
Question 5: Would you by any chance be listed on a public stock exchange? Answer 5: On a separate note, I can also confirm that we are not listed on a public stock exchange as were are a private bookmakers. Yes

The rating of this dimension is based on an average rating for each of the following three levels in which a bookmaker offers bets:

  • Number of sports
  • Number of leagues/tournaments
  • Number of bets offered for a event 

Due to differences in bets offered over time for each bookmaker, this rating is based on historic observation for each bookmaker. Read more about rating details in the Rating Guide.

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